Last updated: January 05, 2021
We strive to process and ship orders within 2-3 business days. All orders are shipped from the Mystique Fashion, Jewelry & Accessories Head Offices in Mississauga, Ontario.
We offer the following shipping services:
CANADA POST
Canada Post Corporation, known more simply as Canada Post, is the crown corporation that functions as the country’s primary postal operator. Canada Post is committed to providing innovative physical and electronic delivery solutions that create value for our customers, employees and all Canadians
HOW CAN I TRACK MY ORDER?
When we receive your order, we will send an email confirmation. Once the order is shipped, we will send you a shipping notification e-mail that will include a tracking number and website address where you can track your order. Your order status and tracking number can also be retrieved by signing into your MystiqueJewelry.ca account and viewing your order history.
SHIPPING HELP?
Your satisfaction is our top priority. If you have a question about ordering with us, please contact customer service by emailing us at info@mystiquejewelry.ca.
Shipping Rates:
- Flat-Rate Shipping (Canada-wide) for Orders Under $50: $8.99
- Orders over $ 50: FREE
- Free In-Store Pick-up
Please allow 1-3 business days for shipping. Once an order has been shipped, we will provide you with a tracking number you can use to real-time locate your purchase and use it to determine for estimated delivery date.
For In Store Pick Ups, select the option for “In store Pick up” during checkout when shipping methods are presented to you. Once payment has been made and order processed, you are responsible to pick up your purchase from our store location.
Pick Up & Return Address:
South Common Centre
2150 Burnhamthorpe Road
Mississauga, Ontario, CA,
L5L 3A2.
Please note that since The Mystique Jewelry and Fashion Accessories has a No-Exchange/Returns Policy except on damaged items, kindly ensure your return has been approved before sending any items back to obtain a refund.
Shopping costs on returns are customers’ responsibility and are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live and the shipping method you choose, the time it may take for your return product to reach us, may vary. Consider using a track-able shipping service.
Returns
Mystique jewelry has no returns policy due to the sensitivity of hygiene issues .
Though we strive for exceptional quality, in case of product defects and other errors, to be eligible for a return your item must be unused and in the same condition that you received it. We require proof of damages, your copy of the receipt, and a return to be initiated within 7 days of delivery. Once confirmed, refunds will be issued within 3-5 business days.
Please do not send your purchase back to us without confirmation of return first.
An item is nonrefundable if:
- It isn’t in its original condition, is damaged or missing parts for reasons not due to consumer error
- Any refund that is initiated 7 days post delivery date
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@mystiquejewelry.ca
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@mystiquejewlry.ca and ship the item to South Common Centre ,
2150 Burnhamthorpe Road , Mississauga ,ON Canada L5L 3A2
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.